Premium WordPress Support
All plans include site recovery: before we perform a single task, our team completes a backup of your website to ensure that it’s fully protected and restorable.
Contact us for multi-site and yearly plan discounts.
All plans include Site Recovery
Standard
- Unlimited small 30 min jobs for 1 site
- 24 hour live chat & email support
- 8 hr Average task response time
- 1 job at a time
Pro
- Unlimited small 30 min jobs for 1 site
- 24 hour live chat & email support
- Proactive WordPress upgrades
- Proactive plugin and theme upgrades
- Monthly security scan
- Security guarantee
- 8 hr Average task response time
- 1 job at a time
VIP
- Unlimited small 30 min jobs for 1 site
- 24 hour live chat & email support
- Proactive WordPress upgrades
- Proactive plugin and theme upgrades
- Monthly security scan
- Security guarantee
- 4 hr Average task response time
- All jobs checked by QA team
- 3 jobs at a time
Don’t require monthly support? Order a single job for $79.
HOW CAN YOU HELP ME?
We’re the WordPress support experts and our team solves dozens of problems every day. If you have a WordPress problem but not sure if we can help, please use live chat or contact us to find out more.
HOW LONG DOES A TASK TAKE TO COMPLETE?
We complete tasks on the same business day, most within 8 hours. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
THIS SOUNDS TOO GOOD TO BE TRUE. HOW CAN YOU PROVIDE UNLIMITED SUPPORT?
We’re fair and we’ve found our clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.
DO I HAVE TO COMMIT TO A CONTRACT?
No. Our service is billed using a recurring monthly subscription. There are no contracts to sign, setup fees or cancellation fees.
ARE THERE LIMITS TO THE TASKS WP PROS CAN DO?
To help make sure we can keep all of our customers happy, we only do small fixes and jobs. This means that 30 minute tasks are in scope and larger, more complex projects are out of scope.
I NEED A NEW SITE – CAN YOU HELP ME?
Sorry, we don’t build new sites. The WP Pros WordPress support service is for existing sites only.
DO YOU OFFER A MONEY BACK GUARANTEE?
Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.
WANT TO GET STARTED… BUT HAVE MORE QUESTIONS?
No problem. please use live chat or contact us to find out more.
